When you have a contract with your supplier, it’s the beginning of an on-going relationship. You expect the supplier to keep performing, day after day, like clockwork – delivering goods and services to the same high standard, and always dependable and reliable. After all, they signed the contract. They agreed… Read more.
You’re dealing with a new supplier. You need to draw up a Service Level Agreement, commonly referred to as an SLA. You know you’ve got to cross every t and dot every i. So how do you make sure that you’ve covered all bases? How do you know that your… Read more.
First of all a question for buyers, be you CEOs, CIOs, HoEs, PMs, CatMans etc. “Do you have unlimited time and resources?” No, of course not! Our time and resources are limited, therefore we need to apply pragmatic Effort/Benefit considerations to all activities including SRM, using KPIs etc etc Secondly,… Read more.